Cititrans
In this project case study, I will be sharing my experience redesigning a mobile app for a travel services booking app. The goal was to create an app that made it easy for traveler to view schedules, book ticket, and pay the ticket inside the app.
Throughout the process, me and my team focused on creating an intuitive user interface that would enhance the overall user experience and encourage engagement with the app.
#MySkill.id
Case Study
#2022
Process
Breaking down the project
The design process for the Cititrans mobile app involved several key stages. Firstly, I conducted extensive user research to understand the needs of their users and identify pain points with existing apps.
Cititrans is a mobile app that provides travel services online bookings. Currently the app is working, but there are several problems that we want to solve. This is my personal project with my team of 3 people, provided and guided by MySkill Bootcamp.
Defining the Main Problems
Based on this research, I interviewed 5 persons and created wireframes to map out the app’s functionality and structure.
From there, I created a high-fidelity prototype and conducted usability testing to refine the design and improve the user experience.
the main problems
The intentions of this redesign are to make it easier for users to access the schedule and navigate through existing features, here is the main problems that I found after the interview:
How to make user easily select seats availability
Make a better approach on providing better User Experience for the users in the overall ticketing process
More consistent design element
On the seats availability section is a bit confusing for them
OUR SOLUTION
Here is the main intentions of this redesign:
To make it easier for users to access the schedule and navigate through existing features
Make user more faster and have clearer information about the ticketing process without hassle
Also make them more easily on buying the tickets through the mobile app.
We tested our new design to the people, and they like our new approach!
Throughout the process, I worked closely with my 2 other members and use the main problems statement as a guide to ensure that the app met the users requirements.
Outcome
To validate whether or not the solutions that I provided has solved the problem, we tested the new design to 5 people to gather their inputs on the new design.
The result is all of them think that the new design has answered the problems that were stated, especially the new ticket purchasing flow design.
This is just a small amount of showcasing my process from my study case.
For far more detailed process about this project, please click on the link down here.
